Hello Sean,
We have published your review as requested. While we agree that the manufacturer delays were frustrating, we want to clarify the timeline for anyone reading:
Immediate Notification: We sent an out-of-stock alert the moment your order was placed in December to ensure you were aware of the backorder.
Direct-Ship Status: As noted on the listing, this item ships directly from the manufacturer, and we provided every ETA update they gave us as we received them.
Refund Honored: As soon as you requested to cancel in February, we processed your refund in full.
Regards,