Returns and Refunds FAQ

Most unused and uninstalled items can be returned when you start the request within 14 days of delivery and the product is still in re-sellable condition. Keep the original packaging, hardware, accessories, tags, and literature together, and wait for approval before sending anything back.

You have 14 days after receiving the item to request a return. The important step is opening the request within that window; not simply mailing the package whenever convenient. If something arrived incorrect or damaged, shorter reporting deadlines may apply, so contact us right away.

Visit our online Return Center, enter your order number and the email used at checkout, and select the item you want to return. Our team will review the request and email the next steps. Please do not ship anything back until the return has been approved.

Returned products must be unused, uninstalled, and suitable for resale. Include the original packaging or equivalent protective packaging along with every tag, instruction sheet, piece of hardware, accessory, and component. Missing or damaged contents can reduce or prevent a refund.

For a change of mind, incorrect purchase, or similar customer-choice return, return shipping is normally the customer’s responsibility unless Checkout+ was purchased. If Subimods shipped the wrong item or accepts responsibility for the issue, we’ll review the request and provide the appropriate resolution.

Checkout+ is an optional checkout benefit for eligible products on that specific order. When it applies, the approved return can avoid return-label costs and restocking fees. It does not make an otherwise non-returnable item eligible or override deadlines, condition standards, or warranty procedures.

No. Checkout+ must be purchased with the order and cannot be added later, transferred to another order, or applied retroactively. You can still request a return without it, but you may be responsible for return shipping and any other applicable costs.

Installed, used, modified, assembled, or installation-attempted items are generally not eligible for return. Before installing anything, confirm the part number, application, condition, and contents. If you believe the wrong or damaged item arrived, stop and contact us before attempting installation.

Email [email protected] within 7 business days of delivery and keep the item uninstalled. Take clear photos of the product, labels, part numbers, shipping box, shipping label, and interior packaging. Please keep all packaging until our team confirms the next step.

Contact us as quickly as possible and do not install the item or discard the packaging. Most parcel-carrier damage must be reported within 7 business days; Pilot Freight or T-Force Freight damage must be reported within 24 hours. Photos of the item and every layer of packaging are important for the carrier claim.

Please contact our support team first rather than opening a standard return. Many concerns can be resolved through troubleshooting, and defective products may follow a manufacturer warranty, inspection, repair, or replacement process. Keep the product, packaging, accessories, and components while the issue is reviewed.

Some products are not returnable, including gift cards, final-sale merchandise, special or custom orders, installed or modified items, incomplete items, discontinued products, hazardous materials, and products damaged after delivery. Contact us before opening a request if you are unsure about a specific item.

We do not process direct exchanges. Submit a return request for the original item and place a separate order for the replacement. Availability and pricing can change while the return is being reviewed, so ordering the correct item separately is the best way to avoid losing stock.

After the return arrives, we inspect it and email the result. Approved refunds are generally processed by Subimods within 5–7 business days after inspection and approval. Your bank or payment provider may need additional time before the funds appear in your account.

For customer-choice returns, the refund is generally limited to the approved net product total. Original shipping, expedited service, duties, taxes, and other order-related fees are usually non-refundable unless Subimods determines that the return resulted from our error or another circumstance we accept responsibility for.

Use sturdy packaging and protect the item well enough to survive the return trip. If you arrange your own shipment, use tracking, insure the full value, and consider signature service for high-value parts. Keep the tracking and proof of shipment until the return is completely processed.

Subimods does not reimburse labor, installation or removal, diagnostics, towing, storage, vehicle downtime, rental vehicles, or other third-party expenses related to a product. Confirm fitment and installation requirements before work begins, and use professional installation when appropriate.