Checkout+ Upgrade FAQ

Checkout+ is an optional upgrade you can add to an eligible order for more protection and flexibility after checkout. It includes enhanced return benefits, shipment protection, free return labels, and access to our 24/7 claims and returns portal.

Checkout+ includes free return shipping labels, a 5% store credit boost on eligible returns within 14 days, extended returns through Day 90, shipment protection against eligible loss, damage, or theft, and access to our 24/7 claims and returns portal.

Yes. When an eligible return is approved under Checkout+, Subimods provides the return shipping label. You still need to package the item securely and follow the return instructions so it arrives back safely.

If you return an eligible item within 14 days of delivery and choose Subimods store credit, Checkout+ increases the credit to 105% of the Net Item Total. This gives you a little extra value to put toward the next part for your build.

The Net Item Total is the amount actually paid for the returned item after applicable discounts, but before sales tax, shipping charges, Checkout+ charges, or other fees. That amount is the starting point for the 5% store credit boost.

Yes. Checkout+ does not take away your normal refund option during the standard return window. For an eligible return within 14 days, you can choose the applicable refund to your original payment method or choose store credit and receive the Checkout+ 5% boost.

Checkout+ gives eligible products an extended return opportunity through 90 days after delivery. From Days 15–90, the item must still meet the same new, unused, uninstalled, complete, and resellable condition requirements as a normal return, and the approved refund is issued as store credit only.

No. The longer Checkout+ return window gives you more time to decide, but it does not change the normal product-condition requirements. Items returned through the extended window must still be new, unused, uninstalled, complete, and otherwise eligible under our Return and Refund Policy.

The extended Checkout+ return window begins with a 1% restocking fee on Day 15 after delivery. The fee increases by one percentage point for each additional calendar day, reaching 76% on Day 90. Extended returns are issued as store credit after the applicable fee is deducted.

The Checkout+ extended return benefit ends after Day 90. If a different Subimods program or legal right applies to the product, that would be handled separately, but Checkout+ itself does not extend the normal return opportunity beyond Day 90.

Checkout+ provides protection for eligible shipment issues involving loss, shipping damage, or theft. If something goes wrong in transit, you can start a claim through the Checkout+ process and our team will help work toward the appropriate resolution.

The Checkout+ claims and returns portal is available around the clock, so you can start an eligible return or shipment claim without waiting for our normal support hours. Our team can then review any information or documentation needed to move the request forward.

You still have our standard Return and Refund Policy. Eligible products can be returned within 14 days of delivery with no restocking fee, but for a customer-choice return you are responsible for getting the item back to us and you do not receive the additional Checkout+ benefits.

No. Checkout+ is an optional order upgrade. Subimods Select is a completely separate product-specific benefit that applies to items specifically designated Select and does not require Checkout+ to be purchased.

Checkout+ is selected with the order at checkout and applies only to the order on which it was purchased. It cannot be added retroactively or moved to a different order after purchase.

No. Checkout+ is not a manufacturer warranty and does not replace warranty coverage for a defective product. Product defects and warranty issues continue to follow the applicable manufacturer and Subimods support process.

Yes. Checkout+ is designed to make legitimate returns and shipment issues easier, not to cover fraud, product substitution, intentional damage, falsified claims, or abuse of the return or claims process. Requests may be denied when the program is being misused.