Help Center

Start with the product pages for your vehicle and use the available filters to narrow down the parts that match your build. If you are unsure about fitment, availability, or which option makes the most sense, reach out before ordering and our team will help point you in the right direction.

Our product pages explain whether an item is available, requires manufacturer involvement, or is not currently open for ordering. The Product & Availability FAQ breaks down what each status means and what you can expect before placing an order.

The Payments & Checkout FAQ covers accepted payment methods, financing, gift cards, store credit, discounts, sales tax, declined payments, and payment reviews. Checkout will show the options available for your specific order before you submit it.

Contact us as soon as possible. We will make every reasonable effort to help before the order ships, but our options become more limited once processing or fulfillment has advanced. The Order Cancellations & Adjustments FAQ explains the next steps.

The Shipping FAQ explains processing times, tracking, split shipments, manufacturer-involved fulfillment, carrier changes, delivery delays, international shipping, and lost-package concerns. If something does not look right, our team will help you review it.

The Returns & Refunds FAQ covers return eligibility, the covered return benefit, damaged or incorrect shipments, defective products, exchanges, refunds, and return shipping. Start there for the quickest path to the right process.

Visit our About Us and Contact pages to learn about the Subimods team, our enthusiast roots, and how to reach us. Our retail store is located in Bloomfield, Connecticut and is open Monday through Friday from 10 AM to 6 PM. Contact us first if you are looking for a specific item so we can confirm availability.

We are here to help. Live chat, email, and phone support are available Monday through Friday from 10 AM to 6 PM Eastern Time. Email is best for detailed order, return, accounting, or product issues because it gives our team a written record to work from.

Most unused and uninstalled items can be returned when you start the request within 14 days of delivery and the product is still in re-sellable condition. Keep the original packaging, hardware, accessories, tags, and literature together, and wait for approval before sending anything back.

You have 14 days after receiving the item to request a return. The important step is opening the request within that window; not simply mailing the package whenever convenient. If something arrived incorrect or damaged, shorter reporting deadlines may apply, so contact us right away.

Visit our online Return Center, enter your order number and the email used at checkout, and select the item you want to return. Our team will review the request and email the next steps. Please do not ship anything back until the return has been approved.

Returned products must be unused, uninstalled, and suitable for resale. Include the original packaging or equivalent protective packaging along with every tag, instruction sheet, piece of hardware, accessory, and component. Missing or damaged contents can reduce or prevent a refund.

For a change of mind, incorrect purchase, or similar customer-choice return, return shipping is normally the customer’s responsibility unless Checkout+ was purchased. If Subimods shipped the wrong item or accepts responsibility for the issue, we’ll review the request and provide the appropriate resolution.

Checkout+ is an optional checkout benefit for eligible products on that specific order. When it applies, the approved return can avoid return-label costs and restocking fees. It does not make an otherwise non-returnable item eligible or override deadlines, condition standards, or warranty procedures.

No. Checkout+ must be purchased with the order and cannot be added later, transferred to another order, or applied retroactively. You can still request a return without it, but you may be responsible for return shipping and any other applicable costs.

Installed, used, modified, assembled, or installation-attempted items are generally not eligible for return. Before installing anything, confirm the part number, application, condition, and contents. If you believe the wrong or damaged item arrived, stop and contact us before attempting installation.

Email [email protected] within 7 business days of delivery and keep the item uninstalled. Take clear photos of the product, labels, part numbers, shipping box, shipping label, and interior packaging. Please keep all packaging until our team confirms the next step.

Contact us as quickly as possible and do not install the item or discard the packaging. Most parcel-carrier damage must be reported within 7 business days; Pilot Freight or T-Force Freight damage must be reported within 24 hours. Photos of the item and every layer of packaging are important for the carrier claim.

Please contact our support team first rather than opening a standard return. Many concerns can be resolved through troubleshooting, and defective products may follow a manufacturer warranty, inspection, repair, or replacement process. Keep the product, packaging, accessories, and components while the issue is reviewed.

Some products are not returnable, including gift cards, final-sale merchandise, special or custom orders, installed or modified items, incomplete items, discontinued products, hazardous materials, and products damaged after delivery. Contact us before opening a request if you are unsure about a specific item.

We do not process direct exchanges. Submit a return request for the original item and place a separate order for the replacement. Availability and pricing can change while the return is being reviewed, so ordering the correct item separately is the best way to avoid losing stock.

After the return arrives, we inspect it and email the result. Approved refunds are generally processed by Subimods within 5–7 business days after inspection and approval. Your bank or payment provider may need additional time before the funds appear in your account.

For customer-choice returns, the refund is generally limited to the approved net product total. Original shipping, expedited service, duties, taxes, and other order-related fees are usually non-refundable unless Subimods determines that the return resulted from our error or another circumstance we accept responsibility for.

Use sturdy packaging and protect the item well enough to survive the return trip. If you arrange your own shipment, use tracking, insure the full value, and consider signature service for high-value parts. Keep the tracking and proof of shipment until the return is completely processed.

Subimods does not reimburse labor, installation or removal, diagnostics, towing, storage, vehicle downtime, rental vehicles, or other third-party expenses related to a product. Confirm fitment and installation requirements before work begins, and use professional installation when appropriate.

Checkout+ is an optional upgrade you can add to an eligible order for more protection and flexibility after checkout. It includes enhanced return benefits, shipment protection, free return labels, and access to our 24/7 claims and returns portal.

Checkout+ includes free return shipping labels, a 5% store credit boost on eligible returns within 14 days, extended returns through Day 90, shipment protection against eligible loss, damage, or theft, and access to our 24/7 claims and returns portal.

Yes. When an eligible return is approved under Checkout+, Subimods provides the return shipping label. You still need to package the item securely and follow the return instructions so it arrives back safely.

If you return an eligible item within 14 days of delivery and choose Subimods store credit, Checkout+ increases the credit to 105% of the Net Item Total. This gives you a little extra value to put toward the next part for your build.

The Net Item Total is the amount actually paid for the returned item after applicable discounts, but before sales tax, shipping charges, Checkout+ charges, or other fees. That amount is the starting point for the 5% store credit boost.

Yes. Checkout+ does not take away your normal refund option during the standard return window. For an eligible return within 14 days, you can choose the applicable refund to your original payment method or choose store credit and receive the Checkout+ 5% boost.

Checkout+ gives eligible products an extended return opportunity through 90 days after delivery. From Days 15–90, the item must still meet the same new, unused, uninstalled, complete, and resellable condition requirements as a normal return, and the approved refund is issued as store credit only.

No. The longer Checkout+ return window gives you more time to decide, but it does not change the normal product-condition requirements. Items returned through the extended window must still be new, unused, uninstalled, complete, and otherwise eligible under our Return and Refund Policy.

The extended Checkout+ return window begins with a 1% restocking fee on Day 15 after delivery. The fee increases by one percentage point for each additional calendar day, reaching 76% on Day 90. Extended returns are issued as store credit after the applicable fee is deducted.

The Checkout+ extended return benefit ends after Day 90. If a different Subimods program or legal right applies to the product, that would be handled separately, but Checkout+ itself does not extend the normal return opportunity beyond Day 90.

Checkout+ provides protection for eligible shipment issues involving loss, shipping damage, or theft. If something goes wrong in transit, you can start a claim through the Checkout+ process and our team will help work toward the appropriate resolution.

The Checkout+ claims and returns portal is available around the clock, so you can start an eligible return or shipment claim without waiting for our normal support hours. Our team can then review any information or documentation needed to move the request forward.

You still have our standard Return and Refund Policy. Eligible products can be returned within 14 days of delivery with no restocking fee, but for a customer-choice return you are responsible for getting the item back to us and you do not receive the additional Checkout+ benefits.

No. Checkout+ is an optional order upgrade. Subimods Select is a completely separate product-specific benefit that applies to items specifically designated Select and does not require Checkout+ to be purchased.

Checkout+ is selected with the order at checkout and applies only to the order on which it was purchased. It cannot be added retroactively or moved to a different order after purchase.

No. Checkout+ is not a manufacturer warranty and does not replace warranty coverage for a defective product. Product defects and warranty issues continue to follow the applicable manufacturer and Subimods support process.

Yes. Checkout+ is designed to make legitimate returns and shipment issues easier, not to cover fraud, product substitution, intentional damage, falsified claims, or abuse of the return or claims process. Requests may be denied when the program is being misused.

We understand that plans change. Contact our Customer Support team as soon as possible and we’ll make every reasonable effort to stop the order before it ships. Because orders can begin processing shortly after checkout—even outside normal business hours—we cannot guarantee that every cancellation request can be completed.

As quickly as possible. The best chance of stopping an order is before it enters fulfillment. Email us right away with your order number and the request you want us to review. A request is not confirmed until our team tells you the cancellation or change was successfully completed.

Our fulfillment process can start soon after an order is placed. Once an order has been picked, packed, transferred to a manufacturer or fulfillment partner, or handed to a carrier, we may no longer be able to stop it. We’ll still review the order and explain the best available next step.

Possibly. “Processing” can cover several stages, so the answer depends on what has already happened behind the scenes. Send us the order number immediately. We’ll check whether the order can still be stopped, but the status shown online does not guarantee that cancellation remains available.

Once an order has shipped, it generally cannot be canceled. At that point, the most appropriate solution is usually to receive the package and request a return under our Return and Refund Policy. Our team will help you understand the applicable eligibility requirements and next steps.

We’ll gladly check, but item changes are not guaranteed once an order is submitted. If the order has not entered fulfillment, we may be able to adjust it. If processing has already started, the cleanest option may be canceling the original order—if possible—and placing a new one, or returning the unwanted item after delivery.

In most cases, the safest option is to place a separate order so the original shipment is not delayed or disrupted. Contact us first if timing is critical. We’ll review whether an adjustment is still practical, but we cannot promise that orders can be combined or that shipping charges can be changed after checkout.

Contact us immediately. We may be able to update the address before fulfillment begins, but address changes become much harder once the order is being prepared, sent to a fulfillment partner, or shipped. For account security, we may need to verify information before making any change.

We’ll review the request, but shipping-method changes are not guaranteed. Once the order enters fulfillment, the selected service may already be tied to the shipment. If an upgrade is still possible, additional charges may apply; if the order has shipped, the service cannot be changed through Subimods.

Please contact us right away if you think you selected the wrong year, model, trim, or fitment. We’ll check the order before it moves further. We cannot guarantee a change after fulfillment begins, and customers should not install a product that appears incorrect for the vehicle.

Sometimes, but these requests can be more time-sensitive. A manufacturer or fulfillment partner may begin processing before the status visible to you changes. We’ll work with the provider whenever reasonably possible, but once their workflow has started, cancellation may no longer be available.

We’ll check whether the specific item can still be removed without interrupting the rest of the order. Partial cancellations depend on fulfillment status and where each product is shipping from. If the item cannot be stopped, we’ll explain whether a return after delivery is available.

Your request is not complete until Subimods confirms it. Sending an email or opening a support request does not automatically cancel the order. We’ll review the fulfillment status and respond with confirmation if the cancellation or adjustment was successfully completed.

Approved cancellations are refunded to the original payment method. The time it takes for the credit to appear can depend on your bank or payment provider. If the order could not be stopped before shipment, any refund will follow the eligibility requirements and procedures in our Return and Refund Policy.

We’ll help identify the most appropriate resolution. In many cases, that means receiving the item and starting a return under our Return and Refund Policy. Return eligibility, exclusions, shipping costs, and other requirements will apply, so please wait for our instructions before sending anything back.

Please contact us before refusing a package. A refused shipment can create extra carrier charges, delays, or tracking complications and may not follow the normal return process. We’ll tell you the correct next step based on the order and the applicable return requirements.

Email [email protected] as soon as possible with your order number, the exact request, and any corrected information. Keep the request clear so our team can act quickly. We’ll review what stage the order is in and provide the most realistic available option.

We offer several ways to pay so you can choose what works best for your order. Available options include major credit cards accepted through Shopify, PayPal, Amazon Pay, Google Pay, Venmo, Shop Pay Installments, Affirm, and Katapult. The payment methods available to you will be shown during checkout.

Subimods accepts the major credit cards supported through Shopify Payments. The card options available for your order will appear at checkout, and your payment must be approved before the order can be completed.

Not between traditional payment methods. Checkout cannot divide the remaining balance between two credit cards, PayPal and a card, or two separate financing methods. Gift cards and store credit are different: they can reduce the order total, and you can use an available payment method for the remaining balance.

Yes. Apply the eligible gift card or store credit during checkout and it will reduce the amount due. You can then pay the remaining balance with one of the payment methods available for that order.

Payment is collected when the order is placed. Once the payment is approved, the order can enter our processing and fulfillment workflow. Financing providers may present their own payment schedule before you complete checkout.

If the payment is not approved, the order is not completed. You can review the billing details, try the payment again, or use another available method. Your bank or payment provider can usually explain why a specific payment attempt was declined.

Most orders move through checkout without an issue, but some are held so we can confirm that the payment and order details are legitimate. A review can be triggered by address differences, unusual payment activity, repeated attempts, higher-risk order patterns, or other fraud-prevention signals. We will contact you if we need anything.

Payment review may consider billing and shipping information, address-verification results, payment attempts, device and location signals, order value, account activity, and other indicators provided through Shopify and the payment processor. The goal is to protect both the customer and Subimods from unauthorized transactions.

No. You can ship an order to an address that is different from the billing address. A mismatch can sometimes cause the order to be reviewed, especially when combined with other payment or fraud-prevention signals, but it does not automatically mean the order will be declined.

Reply as soon as possible and provide the information requested. We may need to confirm order details, identity, billing information, or authorization before fulfillment can continue. The faster we can complete the review, the sooner the order can return to the normal processing queue.

If Shop Pay Installments is available and you are approved, the payment schedule and terms will be shown before you complete checkout. Approval, available plans, and payment obligations are determined by the financing provider rather than Subimods.

Affirm and Katapult may be available at checkout depending on the order, customer, and location. Each provider determines approval, available terms, payment amounts, and eligibility. You will be able to review the offered details before agreeing to the purchase.

No. Seeing a financing option means you may apply, but approval and the terms offered are based on the provider’s review. Subimods does not control approval decisions, credit limits, payment schedules, or financing rates.

Some financing providers are limited to customers or billing addresses within the United States. The checkout will display the options available for your location. If a provider is not shown, it is not available for that order or destination.

Subimods collects sales tax in applicable U.S. states as required. The amount is calculated during checkout based on the order, taxable products, and delivery location. The final tax amount will be shown before you submit the order.

No. Only one discount code can be applied to an order. Choose the eligible offer that provides the best value before completing checkout. Gift cards and store credit are payment value, not additional discount codes.

Some products cannot be sold or shipped to certain states because of emissions, safety, or other legal restrictions. California restrictions related to CARB regulations are a common example. This is separate from the payment method itself, and checkout may block the product based on the delivery address.

We get it, when you’re waiting on parts for your build, every day feels longer than it should. In-stock orders usually need 1–2 business days to move through our processing queue. Orders placed after 3:00 p.m. Eastern Time begin processing on the next business day, and carrier transit time starts only after the package leaves our hands.

Expedited shipping speeds up the carrier portion of the trip, not the time needed to prepare your order. We still process orders in the order they are received so every package is checked and packed correctly. Build in time for both processing and transit when you are working toward a deadline.

We share the best timing information available when you order, but parts inventory can change quickly. Simultaneous purchases, manufacturer updates, supplier allocations, or inventory corrections can move an estimate. When we receive a meaningful update, we’ll pass it along and help you understand your options.

Nothing is necessarily missing. A single order may ship from different warehouses, directly from a manufacturer, or in separate packaging based on size and availability. Each package can have its own tracking number and delivery date, so check all shipment emails before worrying about the rest of the order.

The available services and prices for your exact order appear at checkout. Rates depend on the products, destination, package size, and carrier. Some orders may qualify for free standard ground shipping when the promotion requirements are met, while oversized or excluded products may use different pricing.

It might be, but standard services do not guarantee Saturday or Sunday delivery unless the option is specifically labeled that way. Carriers may deliver on weekends based on the destination and their local network. Plan around the quoted business-day service rather than assuming a weekend arrival.

We know paying for faster service raises expectations. Weather, mechanical problems, network disruptions, and other carrier conditions can still cause delays. Contact us if an eligible expedited service appears to have missed its commitment—we’ll review the shipment and pursue any carrier remedy that may apply.

Usually, yes. Tracking is often sent when the label is created, and the first carrier scan can take 24–48 hours to appear. That gap does not automatically mean the package is lost. If the tracking stays unchanged beyond the normal scan window, reach out and we’ll check it with you.

Yes, when checkout offers a service for the destination and products in your cart. International orders may take longer because of customs, import processing, carrier handoffs, and local conditions. We’ll provide tracking when available, while duties, taxes, and brokerage charges are generally handled by the recipient.

Sometimes, but not every product or carrier can use those addresses. Large parts and manufacturer-direct items are especially likely to need a physical street address. Contact us before ordering and we’ll help confirm the address format and available shipping method.

For deliveries outside the United States, those destination charges are generally the recipient’s responsibility unless we clearly state otherwise. They are set by governments and carriers, not Subimods, and may be collected before delivery. Check your local import rules before ordering so there are no surprises.

Send us the order number and proof of the charge. When a U.S. order ships from an overseas fulfillment location under Delivered Duty Paid terms, Subimods intends to cover applicable import duties and taxes. We’ll review the documentation and work toward the correct resolution under the policy.

A verification hold is there to protect both you and Subimods from unauthorized purchases. The order pauses while our team confirms the payment or account information. Reply promptly to any request we send; once verification is complete, we’ll return the order to processing or explain the available next step.

Contact us before refusing a shipment whenever possible. Once a package is refused or returned as undeliverable, we have to wait for it to come back and be inspected before resolving the order. Return shipping, carrier fees, duties, taxes, or other costs may be deducted from any refund allowed by policy.

Contact us immediately and we’ll check what is still possible. Before shipment, we may be able to correct the address. After a label is created or the carrier has the package, options become limited and an intercept cannot be guaranteed. Fraud-prevention rules may also prevent redirecting a paid order.

First, check around the property, with household members, and with nearby neighbors—the carrier may have used a safe location. If it still cannot be found, contact us immediately. Carrier claims have strict deadlines, and delivered-package claims must reach Subimods within 90 calendar days of the recorded delivery date.

Unless we clearly state that a date is guaranteed, processing and delivery dates are estimates. We provide them in good faith, but weather, customs, carrier disruptions, manufacturer delays, and other events outside our control can change the timing. If something slips, we’ll help you understand the status and realistic next step.

The product page will show the best availability information we have at that moment. Look for an In Stock status, a Ships from Manufacturer designation, or a Notify Me button. Each one tells you something different about whether the item can be purchased and how fulfillment may work.

In Stock means the item is available to purchase and is expected to move through our standard fulfillment process. The inventory may be located at Subimods in Bloomfield, Connecticut or with one of our authorized fulfillment partners.

Inventory at the Subimods warehouse updates in real time. Partner inventory may also be live or may refresh throughout the day. We work hard to keep availability accurate, but a timing difference or simultaneous purchase can occasionally create a mismatch.

This designation explains the fulfillment path, not a guaranteed inventory count. The manufacturer or its distribution network will be involved, and the item may ship from them, one of their partners, or after being received by Subimods for final shipment.

Not necessarily. The status tells you that the manufacturer must be involved in fulfillment, but it does not confirm that inventory is currently sitting on a shelf. Availability can depend on manufacturer inventory, production, allocation, or logistics.

Notify Me means we are not currently accepting orders for that product. This is usually related to inventory or supplier availability. You can sign up for an email alert if the item becomes available to purchase again.

No. A notification lets you know when purchasing becomes available again, but it does not reserve inventory or guarantee that stock will remain available. Popular items can move quickly once they return.

When a product shows Notify Me instead of an Add to Cart option, Subimods has temporarily paused new orders for that item. Inventory is the most common reason, but supplier availability, product changes, or fulfillment considerations may also be involved.

We generally cannot reserve inventory through a notification request or hold an unavailable product outside the normal checkout process. When purchasing becomes available, completing checkout is the best way to secure the item.

No. We carry a broad catalog by combining inventory from our Connecticut warehouse, fulfillment partners, manufacturers, and authorized distribution networks. That lets us offer more products than we could physically keep in one building.

Yes. Different items in the same order may be available from different warehouses, partners, or manufacturers. Using multiple fulfillment locations helps us move available products efficiently, although the order may arrive in separate shipments.

A product’s timeline depends on where it is available and who must be involved in fulfillment. An item in our warehouse may move differently than one coming from a partner or manufacturer. The status on the product page helps set the expectation before checkout.

Although it is uncommon, availability can change between checkout and final fulfillment. If an item becomes unavailable, our team will contact you and work through the available options rather than leave you guessing.

We use the email address on your order for important availability and fulfillment updates. Keep an eye on your inbox and spam folder, and contact us if an estimated date has passed without a new update. We will check the order and share the best information available.

Sometimes there may be another path through a manufacturer or supplier, but availability varies by product and brand. Contact our team with the product link or part number and we will confirm what options, if any, are currently available.

Start with the vehicle-fitment information and product details shown on the product page. Because vehicle configurations and existing modifications can affect compatibility, contact us before ordering if anything is unclear. It is much easier to confirm fitment before installation begins.

Absolutely. Send our support team the product link or part number, along with your vehicle year, make, model, trim, and any relevant modifications. We will review the information available and help you make the most informed purchase possible.

Visit our Return Center, enter your order number and email address, then select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines. Do not ship anything back until the return has been approved.

Items are generally returnable when the request is started within 14 days of receipt, the product is unused and in resellable condition, and it is in the original packaging or equivalent packaging with all tags, literature, and accessories present.

Gift cards, clearance items, special-order items, used or installation-attempted products, items missing original or equivalent packaging, and products discontinued by the manufacturer generally cannot be returned.

You can request an RMA within 14 calendar days of receiving the item. Customer-choice returns typically require you to cover return shipping, duties, and taxes if applicable. Insure the return for the value you paid, and do not send anything back without an approved return request.

Email [email protected] within 7 business days for FedEx, UPS, DHL, or USPS deliveries, or within 24 hours for Pilot Freight and T-Force Freight. Keep all packaging, take detailed photos, and do not install the item — installing a damaged part can lead to a denied carrier claim.

Contact support within 30 business days at [email protected] before opening an RMA. Many issues can be resolved with troubleshooting. If the manufacturer requires further inspection, our team will open the RMA and guide the warranty process.

Email [email protected] within 7 business days of delivery. Keep packaging, take clear photos of the product and labels, and do not install the item. If confirmed, Subimods will typically provide a prepaid return label for the incorrect goods.

First confirm every tracking number shows delivered and that the order is marked complete on Subimods.com. If both are true, contact [email protected] within 7 business days of delivery so we can investigate packaging or fulfillment issues quickly.

We do not allow direct exchanges. If you purchased the wrong item, complete a standard return and place a new order for the correct product separately.

Approved refunds can go back to the original payment method or to a Subimods Gift Card.

Follow the shipping instructions in the email you receive after your return request is approved. Pack the item securely and keep tracking until the return is fully processed.

After the returned item is received and inspected, you will get an automated email with the approval or rejection. Approved refunds are generally processed within 5–7 working days after approval; your bank may need additional time to post the credit.

If the returned item’s condition does not match what was noted on the approved RMA, the return can be rejected. We will email you, and you will have 14 calendar days to claim the item before it may be discarded. Any cost to ship a refused item back is the customer’s responsibility.

The following domains are not operated by, affiliated with, or authorized by Subimods. They are shown as non-clickable text on purpose:

subimodsdirect[.]shop
subimodsworks[.]shop
subiperformance[.]shop
subimods[.]shop
subimodscustoms[.]shop
subimodshq[.]shop

This list may not include every fraudulent website. Scam sites can appear, disappear, or change domains quickly, so always verify the domain before making a purchase.

Check the website address before entering any personal or payment information. The official Subimods website is Subimods.com. Be cautious of similar domain names, added words, alternate spellings, different domain extensions, or ads with unusually low prices. A site can copy Subimods branding and still have no connection to us.

Contact the bank, card issuer, payment service, or other company you used to send the payment as soon as possible. Tell them you believe you paid a fraudulent website and ask about disputing, stopping, or reversing the transaction. Keep monitoring the account for unrecognized charges.

Contact the financial institution that issued the card promptly and explain that the card details may have been given to a fraudulent website. Ask about disputing charges, whether the card should be replaced, and any monitoring steps they recommend. Do not wait for an unauthorized charge to appear if you believe the card was compromised.

Change that password immediately anywhere else you used it. Use a new, unique password for each account and enable multi-factor authentication where available. If you shared sensitive personal information, follow recovery guidance at IdentityTheft.gov.

Keep copies or screenshots of the website address, product listing, order confirmation, receipts, payment records, tracking information, emails, messages, and any other communication tied to the transaction. This evidence helps when disputing a payment or filing a fraud report.

In the United States, report suspected scams to the Federal Trade Commission at ReportFraud.ftc.gov. Cyber-enabled fraud can also be reported to the FBI Internet Crime Complaint Center at IC3.gov. For identity theft concerns, IdentityTheft.gov provides recovery steps. These are official U.S. government resources; Subimods is not affiliated with them.

No. Subimods does not operate, control, process payments for, fulfill orders for, or provide customer service for fraudulent third-party websites. Because the transaction was not placed with Subimods, we cannot access the order or payment and cannot issue a refund. Contact the payment provider used for the transaction as soon as possible.

Send the website address and, if possible, screenshots to [email protected], or contact us through live chat on Subimods.com. Customer reports help us identify new impersonation attempts and take appropriate action.

Subimods Select is our try-it-with-confidence benefit for specially designated products. If you are the original purchaser of a Select product, you can install it, use it, and if it simply is not right for you, return it at any time for 100% of the eligible product value and applicable item tax as Subimods store credit.

No. Subimods Select and Checkout+ are completely separate programs. Select benefits come from the product being designated Subimods Select when you purchased it, whether or not Checkout+ was added to the order.

Look for the Subimods Select designation on the product when you purchase it. If the item was covered by Select when your order was placed, that benefit stays with your original purchase even if the product is no longer designated Select later.

No. The original purchaser can request a Select return at any time. The program is designed to let you actually live with the product and decide whether it is right for your build without racing against a short return window.

Yes—that is the point. Normal installation, use, road exposure, heat cycling, scratches, and ordinary wear do not automatically disqualify a Select product. We want you to have a real opportunity to try it.

Normal used condition is acceptable. The product can show reasonable signs of installation and ordinary use. Select is not intended to cover products that have been intentionally modified, abused, damaged in an accident, or otherwise altered beyond normal use.

Select is generous, but it is not a free replacement program for damaged or altered parts. Cutting, drilling, welding, painting, intentional modification, misuse, accident damage, product substitution, or similar abuse may make the product ineligible.

Yes. Please return the product with the components, hardware, accessories, controllers, wiring, and other pieces originally supplied with that item. Normal use is expected; missing merchandise is not.

We may verify the part number, serial number, identifying marks, order history, photographs, and other product details before approving the return. This helps us keep Select generous for legitimate customers while protecting the program from product substitution and fraud.

Possibly. We may ask for current photos or other documentation so we can identify the product, confirm its condition, and make sure the return can be processed correctly. Providing clear information up front usually helps the process move faster.

An approved Select return receives 100% of the amount you actually paid for the eligible product after discounts, plus the sales tax originally assessed on that item. The full approved amount is issued as Subimods store credit.

No. Subimods Select returns are always issued as Subimods store credit. The benefit is designed to let you try a product with confidence and put the full eligible value toward something else from Subimods if it is not the right fit for you.

No. For an approved Select return, Subimods will provide the return shipping label. You are still responsible for packaging the item securely and following the return instructions so it arrives safely.

No. Approved Subimods Select returns do not have a restocking fee. The eligible product value and applicable item tax are returned as store credit as described by the Select benefit.

No. Subimods Select belongs to the original purchaser and is not transferable. If the product is sold, gifted, or transferred to another owner, the new owner does not inherit the Select return benefit.

Select applies only to the specific product that carried the designation when purchased. If one component is Select, that does not automatically make the remaining kit components or other products in the order eligible for the same benefit.

Yes. We want Select to stay exceptionally customer-friendly, which means we also have to protect it from misuse. Returns involving product substitution, falsified information, intentional damage, missing merchandise, altered identifiers, or other fraud or abuse may be denied.

Diamond Club is a $9.99 monthly Subimods membership that builds on RPMplus Rewards. Active members receive 2,500 rewards points each time the monthly subscription is charged, free ground shipping on qualifying US48 orders using the DIAMONDCLUB code, and additional bonus points based on qualifying order totals.

Diamond Club is $9.99 per month. It is a recurring subscription, so after you join, the membership renews automatically each month using the payment method connected to the subscription until you cancel.

Each time your $9.99 Diamond Club subscription charge is successfully processed, Subimods rewards you with 2,500 RPMplus points, which Subimods values at $25. Your active membership also includes qualifying US48 ground shipping benefits and the ability to earn additional Diamond Club bonus points when you place orders.

Active Diamond Club members can use the code DIAMONDCLUB to receive free ground shipping on qualifying orders within the contiguous United States. Enter the code during checkout so the shipping benefit can be applied to the order.

The Diamond Club shipping benefit is advertised for ground shipping within the US48, meaning the contiguous United States. Shipping destinations or services outside that area are not included in the published Diamond Club free-shipping benefit.

Diamond Club adds bonus points on top of your normal RPMplus earning. Orders from $100–$499 earn an additional 1,500 points, orders from $500–$999 earn an additional 3,000 points, and orders of $1,000 or more earn an additional 5,000 points.

No. Diamond Club is designed to boost RPMplus, not replace it. You continue earning through RPMplus and, while your Diamond Club membership is active, you receive the additional Diamond Club benefits on top of the rewards program.

Subimods strongly recommends having an account and being signed into it when you join. Keeping the membership connected to the correct account and email helps your subscription and rewards benefits stay together and makes the membership easier to manage.

Diamond Club renews monthly based on the date you originally subscribed. For example, if you join on the 15th, the subscription is scheduled to bill again on the 15th of the following month using the payment method connected to the subscription.

Once you are signed into your Subimods account, RPMplus points can be redeemed for one-time discount codes from the checkout page or through the Rewards block on the site. Available reward values range from $5 to $100 depending on your points balance.

Rewards discount codes are one-time-use codes. If you redeem a $25 reward and use it on a $20 order, the order can be reduced to $0, but the unused $5 does not carry forward. To get the full value from a reward, use it on an order total that is at least as large as the reward amount.

Yes. Diamond Club can be canceled at any time through the subscription management page or from your account when available. Once canceled, future Diamond Club subscription charges and active-member benefits stop according to the subscription status.

Your earned points stay with you. Canceling Diamond Club does not remove the 2,500 signup points or other points you earned while the membership was active. You do, however, lose access to the active-member free-shipping and additional Diamond Club point-earning benefits.

Please do not purchase multiple Diamond Club subscriptions. Subimods provides one initial membership bonus, and multiple subscriptions can interfere with the automated monthly reward process. If you accidentally create more than one membership, contact Support so we can help straighten it out.

Contact Subimods Support as soon as you notice the issue. The published Diamond Club process is to cancel the incorrectly created subscription, refund the applicable subscription fees, and have you sign up again using the correct email so the membership and rewards are connected properly.

You can manage or cancel your Diamond Club subscription through the Subscription Login Page or through your Subimods account when the subscription is available there. Keeping your membership tied to the correct account makes ongoing management much easier.

Use the email tied to your Subimods account, avoid creating multiple memberships, and remember that rewards codes are one-time use. Diamond Club is built to add value to RPMplus through monthly points, US48 ground-shipping benefits, and extra order-based rewards while your membership is active.

If you purchased an item from our store, you can leave a review in two ways: use the “Write a review” button on that product’s page, or follow the secure review link emailed to the address on your order confirmation.

That’s up to you. We recommend a transparent, real-world experience — quality, fit and finish, ease of install, and how the product works. We don’t try to influence or alter your reviews; we want your honest opinion.

When the email on file is registered for rewards and your review is verified, you earn 500 points per review through RPMplus. Use the same email for orders, your Subimods account, RPMplus, and reviews. Currently you can be compensated for up to three verified reviews per day.

We only award points for verified reviews. Signed-in accounts or secure email review links are usually verified automatically once the review is approved. If you submit a review manually from a product page, complete the verification request emailed to the address on file — otherwise no points are awarded.

Reviews may not publish if they include vulgar or derogatory language, lack meaningful detail, or appear to come from someone who did not purchase the product. Abuse can lead to deleted reviews, points removed, and restriction from RPMplus and the reviews program.

Email [email protected] first with the products you want to review and order confirmations from the other vendor. Identical items may be approved case by case after our customer success team reviews the request. Not every third-party review can be approved.

RPMplus is a site-wide rewards program. Any shopper — including guests at checkout — can earn points for actions on the site and redeem them for discounts, discounted products, and occasional free products.

You don’t have to. Placing orders with Subimods starts accruing points automatically. Creating an account still has perks — a points bonus for account creation, insider exclusives, and more — but it is not required to use the program.

On desktop or tablet, look at the lower-left of any page for the oval labeled “Rewards” and click it to open the app. On mobile, open the menu in the top-left, scroll to the bottom of the expanded menu, and tap “Rewards Program.”

Open the app and you’ll see a sign-in field. Guest shoppers can enter their email and receive a code to view their rewards balance — no full account required. If you already have a Subimods account, sign in to see your points, VIP tier, and extra “sprints” you can complete for more points.

The Points section lists “sprints” — tasks that earn points, such as following us on Facebook or Instagram, creating an account, or leaving product reviews. You also earn points on nearly every Subimods.com purchase. A few brands are excluded because of pricing agreements (currently IAG and ACT).

Sign into the RPMplus app and redeem points for a discount or discounted items. A redemption converts points into a discount code you can apply later. Redemptions cannot be undone, so choose carefully. Account holders can also redeem with the rewards slider on the checkout page.

New customers earn 1 point for every $1 spent, and 100 points equal $1 in redemption value. VIP tiers increase that earning rate as you spend more. Example: a first order totaling $1,000 earns 1,000 points.

VIP multiplies your earning power as your account spend grows. New customers start in Stock and move up automatically:

• Stock — $0–$1,000 spend: 1 point per $1
• Bronze — $1,000–$2,500 spend: 2 points per $1
• Silver — $2,500–$5,000 spend: 3 points per $1
• Gold — $5,000–$10,000 spend: 4 points per $1
• Platinum — $10,000+ spend: 5 points per $1

Higher tiers can also unlock perks such as gift cards, prizes, exclusive promotions, and tickets to local Subaru events.

You can redeem points for a one-time discount code from $5–$100, either on checkout or in the floating Rewards panel. That code is a single-use order discount — leftover value is not refunded.

Example: redeeming 2,500 points for a $25 code on a $20 order makes the order $0 and uses the entire code. You do not keep the unused $5. Make sure your order total is at least as high as the code you redeem.

Yes. Affiliates need a Subimods account so we can track referrals. Once you are signed in, the affiliate area of the app becomes available. Share your unique URL by email, Facebook, or Twitter. Friends who have not purchased yet get a $10 discount, and you receive a $10 coupon when they complete an order.

Earned points expire every 12 months. You will get a notification 30 days before expiration and a final notice 3 days before. Use them before they’re gone.

Once you are approved into the MFP+ group, you receive a fixed 5% discount code with no usage limits. Enter it on applicable purchases whenever you shop — no extra paperwork after approval.

We keep this as simple as possible:

1. Create an account on www.subimods.com using your personal email address.
2. Email [email protected] from your government or department-issued email and request to be added to the MFP+ group. Include the personal email you used to create your account.
3. Once approved, you will receive a confirmation email.

Yes — veterans can apply. We understand many veterans no longer have access to a government email, or may never have been issued one. We can accept either of these for verification:

• State-issued ID with veteran status noted
• Veteran Identification Card

No. Subimods cannot accept photos or copies of U.S. government identification cards. Doing so is a violation of Title 18, U.S. Code Part I, Chapter 33, Section 701. Please apply using a government-issued email address instead.

We always prefer to start with a department-issued email address — that is the safest and easiest path for everyone.

Rules on photographing or copying identification cards vary by department. Confirm with your agency that sending a photo of your department ID is allowed. If it is, we can accept a photo or copy of your department-issued ID.

After you add a product to your cart, enter the code MFP+. You must be signed in to your verified account for the discount to apply — it is assigned to that account. The code never expires and works on any order that contains applicable items.

Some brands are excluded because of pricing rules or because they have not yet approved our request. Subimods carries more than 300 brands, and over 98% of vendors have agreed to extend this promotion to MFP+ members. We will keep working to add the rest.

If a brand is already on sale during a monthly promotion, the MFP+ discount will not apply on top of that sale price.