Shipping policy

SECTION 1 - PROCESSING TIME:
Here at Subimods, we expect that every order is of a time-sensitive nature and as a result we use a combination of automated and manual workflows to process most orders within minutes of your order being placed. Although it is important to note that our formal processing time for in-stock orders is 1-2 business days. Our automations run 24/7/365 to help our team members be able to process your order in the fastest manner possible. It is important to note that while our automations run 24/7 our human counter parts work Monday through Friday and have all major holidays off. Most times your order will process outside of our normal business hours and any cancelations are subject to the policies outlined here: (https://subimods.com/policies/terms-of-service).

Please also take note that our processing cutoff for in-stock orders is 3 pm EST. Any orders placed after this time will process and enter the queue for shipping on the next business day.
We process orders in accordance with the FIFO Method (First In, First Out) meaning that order 100 processes before 101, so on and so forth. We do not offer any expedited processing nor will we adjust our processing method to circumvent the FIFO Method.

Please also take note that express shipping methods do not equal express processing, if you select an Express shipping method from one of our shipping carriers please plan accordingly and order ahead of time to allow our team the sufficient time to process your order. We ask that you be mindful of the fact that every customer who places an order on our site is excited and expecting their order in the fastest manner possible and cutting the line for any reason just isn’t something we can allow.

SECTION 2 - DOMESTIC ORDER SHIPPING:
Currently, Subimods is offering free shipping on orders of $250 dollars or more (offer eligible US48 exclusions apply). If your order qualifies for free shipping, we would ship it with Standard Ground Service. You can check if your order qualifies for any shipping promotion by adding your desired items to the cart and proceeding to checkout, we display all shipping rates prior to submission of your order. Please take note we exclude certain products from this free shipping promotion because of manufacturer requirements or unique fulfillment related expenses. Subimods reserves the right to adjust the shipping carrier without notification to get your products to you sooner, your shipping service will carry over to the adjusted carrier; for example if you select Federal Express Two Day Air and we determine it will improve your order delivery by shipping from one of our warehouse which uses UPS we will ship the order with UPS 2nd Day Air and vice versa. Should we deem that the shipping method you selected on checkout is not applicable to the item being shipped Subimods reserves the right to downgrade the service to the next applicable service. Certain items depending on their final packaging may not meet the requirements for a selected carrier and as a result cannot ship. If we have downgraded your shipping method a team member will reach out to you via your provided email address and you will be entitled to a refund based on the specific nature of the downgrade.

Please also be aware that while some carriers will on a case-by-case basis make deliveries on the weekends no shipping method we offer includes Saturday Delivery. This is an elective service offered by the carrier on a case-by-case basis and you will not be entitled to any refund or compensation from Subimods or the shipping carrier should a delivery not be made during the weekend.

If you select an express shipping method such as (UPS Next Day Air®, UPS 2nd Day Air® or UPS 3 Day Select®) please be aware that unexpected delays may occur which can cause your delivery to be missed. These delays are uncontrollable and can include but are not limited to (Service Disruption, Weather Related Issues, Mechanical or Operational Issues). If you have selected and Express Shipping method and you believe they have missed or delayed the delivery, please contact our support team at support@subimods.com. We will calculate the time between the tendering (acceptance) of the shipment with the carrier and the delivery to determine if your order is eligible for a partial or full refund of the shipping paid, if we determine that your shipment may qualify for a refund our team will lobby on your behalf with the shipping carrier in question for a refund. Please take note all requests are subject to the approval of the shipping carrier. We have provided links to the specific carriers outlined policies below for your reference:

UPS: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions.page
FedEx: https://www.fedex.com/en-us/terms-of-use.html
DHL: https://www.dhl.com/global-en/home/footer/terms-of-use.html
USPS: https://about.usps.com/who/legal/terms-of-use.htm

SECTION 3 - INTERNATIONAL ORDER SHIPPING:
At this time Subimods solely services International customers in Canada via UPS, FedEx, DHL and Express Mail! If you would like to estimate shipping costs to Canada you can do so by adding your desired items to the cart and proceeding to checkout, we display all shipping rates prior to submission of your order. Please take note shipping rates do not include any customs fees, duties or brokerage fees that may your local government may bill to your shipment, all applicable customs fees, taxes and duties are the sole responsibility of the customer. Subimods will not lower or devalue your shipments contents, we value all packages at their purchased price as required by law. Subimods reserves the right to adjust the shipping carrier without notification to get your products to you sooner, your shipping service will carry over to the adjusted carrier; for example if you select UPS Worldwide Service and we determine it will improve your order delivery by shipping from one of our warehouse which uses FedEx International Service we will ship the order with UPS 2nd Day Air and vice versa. Should we deem that the shipping method you selected on checkout is not applicable to the item being shipped Subimods reserves the right to downgrade the service to the next applicable service. Certain items depending on their final packaging may not meet the requirements for a selected carrier and as a result cannot ship. If we have downgraded your shipping method a team member will reach out to you via your provided email address and you will be entitled to a refund based on the specific nature of the downgrade.

Please also be aware that while some carriers will on a case-by-case basis make deliveries on the weekends no shipping method we offer includes Saturday Delivery. This is an elective service offered by the carrier on a case-by-case basis and you will not be entitled to any refund or compensation from Subimods or the shipping carrier should a delivery not be made during the weekend.

If you select an express shipping method such as (UPS Worldwide Express Plus®, UPS Worldwide Express, UPS Worldwide Saver® or UPS Worldwide Expedited®) please be aware that unexpected delays may occur which can cause your delivery to be missed. These delays are uncontrollable and can include but are not limited to (Customs Delays, Weather Related Issues, Mechanical or Operational Issues). If you have selected and Express Shipping method and you believe they have missed or delayed the delivery, please contact our support team at support@subimods.com. We will calculate the time between the tendering (acceptance) of the shipment with the carrier and the delivery to determine if your order is eligible for a partial or full refund of the shipping paid, if we determine that your shipment may qualify for a refund our team will lobby on your behalf with the shipping carrier in question for a refund. Please take note all requests are subject to the approval of the shipping carrier. We have provided links to the specific carriers outlined policies below for your reference:

UPS: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions.page
FedEx: https://www.fedex.com/en-us/terms-of-use.html
DHL: https://www.dhl.com/global-en/home/footer/terms-of-use.html
USPS: https://about.usps.com/who/legal/terms-of-use.htm

SECTION 4 - APO / PO BOX SHIPPING RATES:
Currently, we cannot quote APO / PO Box shipments on the website. If you wish to place an order with us and have your package shipped to an APO or PO Box, we request you contact our Customer Service Department by email: support@subimods.com or by phone: 860-291-0015. Any orders placed on the website with APO or PO Box address details will probably experience delivery delays or loss because of the prohibited address details.  

SECTION 5 - INTERNATIONAL CUSTOMS, DUTIES AND TAXES:
If your order is shipping outside of the United States, it may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. The recipient must pay additional charges for customs clearance; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

SECTION 6 - PAYMENT VERIFICATION (FRAUD PROTECTION):
Subimods will take all the steps to confirm the validity of all online orders. We use a state-of-the-art Address Verification System (AVS) to verify and confirm the billing information supplied to us is that of the cardholder's issuing bank along with a variety of other unique indicators such as; Payment Method, Payment Attempts, IP Address Information, Other Geographic Information, and sometimes 3D Secure validation (subject to issuing bank request). To see more about what we collect and how we use that information please see our privacy policy here: (https://subimods.com/policies/privacy-policy).

If your order has been flagged for any of the above reasons Subimods has the right and will attempt to reach the billing contact for additional verification before attempting to fulfill the order. Should we not be able to reach the billing contact or verify the information supplied Subimods reserves the right to cancel any associated orders. Please also take not that while we are verifying your details the processing time of the order is suspended and delays may be experienced so, please be sure input all address details correctly as they are on file with your issuing bank.

SECTION 7 - REFUSED OR UNDELIVERABLE ORDERS:
We will process refused or undeliverable orders that return to our facility or any partner facility like a standard return; this means all shipping costs, including return freight charges and return to sender fees will be deducted from your refund if the shipping carrier assesses them. Keep in mind that international orders which were rejected by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Subimods reserves the right to deduct these additional costs, along with return freight charges and return to sender fees from your refund. If you would like to return an item, we recommend you receive your shipment and then begin a return using our standard return process located here: (https://subimods.com/policies/refund-policy) If you refuse your packages delivery, it has the potential to have cause unexpected delays, loss or abandoned by the carrier. Subimods will not be liable for any loss, damage or delay resulting from you refusing a packages delivery. 

Should you input an incorrect, incomplete or outdated address during checkout and we ship your order to that address you will be liable for any fees that the carrier will assess to adjust your shipping address. If you have entered an incorrect address and we have shipped your order contact support@subimods.com immediately to request an address change. We cannot guarantee the shipping will intercept your shipment, address changes are requests to the shipping carrier and they can deny or not complete a request. If they deliver your order to the incorrect address you submitted on checkout Subimods is not required to provide any replacement, refund or compensation. 

SECTION 8 - 90 DAY RULE:
Subimods requests that customers reach out immediately to us if they believe a shipment containing items from their order was not delivered. Shipping carriers have very strict time windows for opening claims for lost packages and the faster the we are able to present your case to the carrier the better the chance the item is located or the carrier accepts liability for the lost goods. We are unable to process any claims for lost items as a result of delivery if 90 calendar days have passed since the shipment was marked as delivered. Subimods is not responsible for issuing any refunds or replacement as a result of the customer failing to reach out within 90 days of the delivery date.